Client Satisfaction

Client Testimonial: "Guided by your (Marcia's) strong leadership skills, the site's progress has been outstanding. You have provided the structure, discipline, and balance necessary to motivate the staff to reach their goals while maintaining a controlled environment."

• Carolyn Raia, former Prudential Client 

Improve Revenue

Business Expansion: Due to the positive team performance under Marcia's leadership, Prudential Financial client awarded us four (4) new programs resulting to a positive growth of 250%.

Control Costs

High Employee Engagement & Satisfaction: I organized projects focused on talent recruitment & retention, workforce planning, talent development & performance management including providing reward & recognition programs. Minimized attrition by 17%. 

Meet & Exceed Business Targets

Innovation: After Prudential Financial missed performance targets, my team identified root cause based on data; We implemented a new process resulting in meeting the goal and later on, exceeded the goal by 8% due to continuous process improvement.